Follow the on-screen instructions, which will require you to select a reason for the claim.To file a claim, go to your Orders List and select “View/File Claim” on the order.If the item arrives broken, defective, or misrepresented, you’ll need to file a claim within 14 days after arranging the return through the seller.A claim can be submitted no later than 90 days after the maximum estimated delivery date.So any seller could go rogue, charge you for the product, and claim your package is on its way when in reality, it hasn’t shipped at all. A seller without this means that there is no package tracking available through your Amazon account portal. So what is the Amazon A-to-z guarantee, and how exactly does it work? Let’s first assume that you’ve recently purchased an item from a third-party seller who isn’t covered by the “Fulfilled by Amazon” protection. Use the Amazon A-to-z Guarantee for Third-Party Orders One of the ways Amazon attempts to combat the wave of lost and stolen packages is through their A-to-z Guarantee.

Unfortunately, the more and more shopping gets done online, the more likely you become the target of such theft. With the rise of online shopping in recent years, package theft has also risen alongside it. What Should You Do If Your Amazon Package Has Not Arrived Yet? Having your Amazon package missing can be an absolute nightmare but figuring out what went wrong and how to correct it doesn’t have to be. Still, more internet shopping means more opportunities for your purchases to be lost or even stolen.

Amazon and other retailers are constantly working to make it amazingly convenient to shop online.

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